Chapters on Computers and Information systems have been strengthened further. The chapter E-commerce, E-payments, precis writing, and word processor have been rewritten.

Office Management Book Contents

1. The Office and Office Management
2. Office Organisation
3. Office Accommodation and Layout
4. Office Environment
5. Communication
6. Handling Correspondence and Mail
7. Typing and Duplicating (Reprographics)
8. Record Management and Filing
9. Indexing
10. Office Forms and Stationery
11. Office Machines and Furniture
12. Computer
13. E-Commerce and E-Payments
14. Word Processor
15. Office Systems and Procedures and Flow of Work
16. O & M (Work Simplification), Office Manuals and Office Charts
17. Office Reports
18. Human Resource Management
19. Motivation
20. Office Personnel Relations and Welfare
21. Work Measurement, Standards of Performance and Control
22. Public Relations
23. Office Information System
24. Precis Writing
25. Drafting Correspondence

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